X-Valve Technologies Pty Ltd (ABN 31 004 776 096) of 3 Ovata Drive Tullamarine 3043 Australia (XValve) provides the following warranty for all tapware purchased in Australia for use in domestic residential or commercial installations (Goods). Commercial installations are all non-residential installations including hotels, motels, factories, schools, hospitals, restaurants and aged care facilities.

1. Warranty Periods:


Domestic / Residential:
15 Years XValve Spindle Replacement only.
5 Years Parts & Labour for all other components

15 Years XValve Spindle Replacement only.
1 Years Parts & Labour for all other components

2. Warranty Statement

(a) If during the applicable warranty period set out in section 1 above, (Warranty Periods), a Good has a material defect which arose in the course of manufacture then, subject to the warranty conditions in section 3 below being met, you may submit a warranty claim to XValve by email sales@xvalve.com.au or by mail to PO Box 433 Gisborne Vic. 3437. XValve may require you to return the Good, and you must pay the expenses for such return.

(b) XValve will (at its cost) either repair or replace (at XValve’s option) the Good. XValve will pay the expense for shipment of the repaired or replaced Good to you.

(c) This warranty is applicable only on Goods purchased and installed in Australia.

(d) Your rights under this warranty are in addition to and do not in any way affect any other rights or remedies that you have under any law which relates to the Goods.

(e) Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.

3. Warranty Conditions:

The XValve warranty set out in the Warranty Statement above (other than sections 1(d) and 1(e)) is subject to the following conditions, and accordingly shall not apply if:

(a) The Good was not new as at the date of purchase or proof of purchase details (such as invoice or receipt) are not provided.

(b) There is a failure to follow XValve's installation instructions, evidence cannot be provided that the Good was installed by a licensed plumber or the Good is used other than in accordance with XValve specifications.

(c) Repair work is performed on the relevant Good by a person other than XValve, its authorized service agents or any plumber who has not received authorisation from XValve prior to proceeding with the work.

(d) Applicable statutes or regulations relating to public health are not observed.

(e) Standards or regulations governing sewerage, plumbing, water supply and gas applicable to the location of the particular plumbing installation are not observed. This includes (without limitation) the Australian Standards (AS/NZ 3500.1-2003, Clause 3.3.4) which specify that water pressure must be limited to 500 kpa on any new home, extension or renovation. The recommended operating pressure for tapware is between 150-500 kpa (with the maximum pressure to be at 500 kpa).

(f) Harsh detergents or abrasive cleaners are used on any finishes of the Good.

(g) The Good is not installed in accordance with the relevant Australian Standards and Plumbing Codes.

(h) The Good has been tampered with or repaired (other than by or on behalf of XValve) in any way.

(i) The Good has been damaged by misuse, accident or neglect.

(j) The Good has discolouration, corrosion or rusting from ‘hard’ water and/or other environmental factors.